(1) Any delivery charges quoted are for delivery to addresses in to mainland Britain. Please note that normal Royal Mail first and second class post is not a guaranteed service and we retain a certificate of posting on such items. In the event of non receipt a copy of this will be provided to you for your investigation with Royal Mail. We recommend you pay for special delivery which is a guaranteed service in all cases of delivery and cannot be held responsible for non delivery or errors made in delivery made via Royal Mail.
(2) If an order for delivery to an address in mainland Britain is received by us by 2pm, Monday to Friday (excluding public holidays and between 23 December and 2 January) and the goods are in stock (we will contact you via phone or email to discuss your options if the goods ordered are not in stock), and we deem payment cleared, then the order will be despatched in accordance with the following time scales, however please allow 21 working days for orders to be processed:
Delivery Times & Costs Service
Standard Service - FREE
* First Class Royal Mail
* Surface Mail
* Normally Dispatched in 7 working days
Priority Service - £7.95
* Royal Mail Guaranteed Next Day Delivery
* Tracking number provided by email
* Normally Dispatched in 2 working days
Airmail - £3.95
Normally Dispatched in 5 working days
If you need your order urgently, please select Priority or Express Delivery.
(3) Delivery of some goods may be by a service which requires a signature on receipt. Signing it confirms receipt but also the state of the parcel received. – see (4) below.
(4) When you receive your order it is your responsibility to examine goods very carefully for any damage. If there is any damage or if, for example, a parcel shows signs of damage whatsoever you must notify us on the day of you receive it. Where a signed for service is used, please sign for it, 'Received Damaged'.
(5) Where there is a problem with your order, such as the wrong goods arrive or an item is missing, you must notify us within 3 days of you receiving your package.
(6) Whilst we will use our reasonable endeavours to supply goods within any time estimate we give we shall not be responsible for any failure to provide goods nor any unavailability nor any losses or damage resulting from a failure to provide or any delay.
(a) If you are importing any of our goods you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the goods are shipped and this is entirely at your own expense and risk.
(b) In addition to the purchase price of the goods you accept full responsibility for any and all handling charges, shipping cost, insurance, import duties, fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
(c) Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us) we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result on any import or attempted import.
(8) Taking delivery of goods is entirely your responsibility. If you are unable to take delivery and the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.
RETURNS POLICY
(1) In the very unlikely event that you have received faulty goods you must comply with clause 15 of our terms and conditions. You must then contact us by writing to us at info@identifyme.co.uk within 7 working days of receipt to advise us and to give us details of the fault. We will then advise you how to return.
(2) If you wish to exercise your statutory cancellation rights in applicable circumstances taking into account clause 13 of our terms and conditions, then you must advise us of this by writing to us at info@identifyme.co.uk within 7 working days after the day you received the goods. We will then advise you about how to return. For personalised goods we can only refund where the mistake or fault is ours, if you have caused the fault by incorrect information input then we cannot replace or refund.
(3) When you contact us to return faulty goods as (1) above or cancel goods as (2) above you will be given a Return Merchandise Authorisation (RMA) which must be enclosed when you return the goods to us
(4) You must return the goods, with your proof of payment, and ensure that your return reaches us within 14 days of the date you received the goods.
(a) Any faulty goods as in (1) above must be returned with their original packaging using any forms and the RMA provided to you by us.
(b) Any goods for which you are exercising your statutory cancellation rights as in (2) above must be returned unused in their original packaging using any forms or reference numbers provided to you by us. For a refund the goods must be received by us in a saleable condition. Goods are returned at your own cost.
(5) Goods must be sent using a guaranteed delivery service with item reference number capable of being tracked and traced on-line, with sufficient value transit insurance (you must retain stamped proof of all this), as we cannot be held liable for lost or further damaged goods on their return to us.
(6) Once we have received them safely then
(a) in the case of faulty goods, a replacement of the goods will be sent to you as soon as we are able (together with delivery or postage or packaging charges incurred in returning the goods to us). Alternatively, we may, in our absolute discretion, decided to make a refund for the goods.
(b) in the case of goods for which you are exercising your statutory cancellation rights as in (2) then refund will be made within 30 days of receipt of the goods by us.
(7) Payments made by us to you will be within 30 days of receipt of the goods by us. When you have made a card payment credit may be made only to the original card you used to make the payment.
